Understanding SCE Outage and Solar Customer Support

Basit Outreachspecialist

Southern California Edison (SCE) is a prominent utility company dedicated to delivering reliable electricity to millions of customers across Southern California. One of the significant advancements in recent years is SCE’s support for solar energy, with over 250,000 solar customers connected to the energy grid, a number that continues to grow daily. This article delves into the critical aspects of SCE outages, the support provided to solar customers, and the benefits of enrolling in the Green Rate plan.

What is an SCE Outage?

An SCE outage refers to a disruption in the electricity supply managed by Southern California Edison. These outages can occur due to various reasons such as severe weather conditions, equipment failures, or planned maintenance activities. Understanding the causes and how SCE manages these outages is crucial for customers relying on consistent power supply, especially those using solar energy systems.

Causes of SCE Outages

  1. Weather Conditions: Severe weather, including high winds, lightning, and heavy rains, can damage power lines and equipment, leading to outages.
  2. Equipment Failures: Aging infrastructure or unexpected technical failures can cause disruptions.
  3. Planned Maintenance: Scheduled maintenance is essential for ensuring the long-term reliability of the power grid. SCE informs customers in advance about these planned outages.
  4. Wildfires: In regions prone to wildfires, power shut-offs may be necessary to prevent electrical equipment from sparking fires.

Impact of Outages on Solar Customers

Solar customers, particularly those connected to the grid, can be affected by SCE outages. During an outage, grid-tied solar systems shut down as a safety precaution to prevent electricity from backfeeding into the grid, which could endanger repair crews. However, customers with battery storage can still access stored energy during these times, highlighting the importance of integrating battery solutions with solar systems.

SCE’s Commitment to Solar Customers

SCE is committed to supporting its solar customers through various initiatives and programs. The company’s goal is to facilitate a smooth transition to renewable energy sources while ensuring reliability and efficiency.

Connecting Solar Customers to the Grid

Over 250,000 solar customers are already connected to SCE’s energy grid, with more joining every day. This connection allows customers to benefit from net energy metering, where excess energy produced by their solar panels is fed back into the grid, offsetting their electricity bills.

Green Rate Plan

The Green Rate plan is a significant initiative by SCE, allowing customers to purchase clean electricity exclusively generated by solar energy. Enrolling in this plan means that for every kilowatt-hour (kWh) of electricity used, an equivalent amount of solar-generated electricity is added to the grid. This plan supports the growth of renewable energy and offers customers a way to reduce their carbon footprint.

Benefits of the Green Rate Plan

  1. Environmental Impact: By choosing solar-generated electricity, customers contribute to reducing greenhouse gas emissions.
  2. Cost Savings: Customers may benefit from cost savings in the long term due to potential reductions in their electricity bills.
  3. Energy Independence: Supporting solar energy helps to promote energy independence and sustainability.

Preparing for SCE Outages

Preparation is key to minimizing the impact of power outages. SCE provides several resources and recommendations for customers to prepare effectively.

Emergency Kits

Having an emergency kit ready can make a significant difference during an outage. Essential items to include are:

  • Flashlights and extra batteries
  • Portable phone chargers
  • Non-perishable food and water
  • First-aid supplies
  • Backup power sources, such as generators or solar-powered chargers

Staying Informed

Staying informed about outages and updates is crucial. SCE offers several tools and resources for real-time information:

  • SCE Outage Center: An online portal providing details about current outages, including estimated restoration times.
  • Notification Alerts: Customers can sign up for outage alerts via text, email, or phone.
  • Social Media: SCE frequently updates its social media channels with the latest information on outages and safety tips.

Backup Power Solutions

Investing in backup power solutions, such as solar batteries or generators, can provide an additional layer of security during outages. Solar batteries store excess energy produced during the day, which can be used when the grid is down.

FAQs About SCE Outages and Solar Support

What should I do during an SCE outage?

During an SCE outage, stay informed through the SCE Outage Center and follow safety precautions such as using flashlights instead of candles and avoiding downed power lines. If you have a solar battery, you can utilize stored energy until the power is restored.

How can I report an outage?

You can report an outage through the SCE website, mobile app, or by calling their customer service hotline. Providing details such as your address and the nature of the outage can help expedite the restoration process.

Will my solar panels work during an outage?

Grid-tied solar systems automatically shut down during an outage for safety reasons. However, if you have a battery storage system, you can use the stored energy to power your home.

How does the Green Rate plan work?

The Green Rate plan allows you to purchase electricity generated exclusively from solar sources. For every kWh you use, an equivalent amount of solar energy is added to the grid. This plan supports renewable energy growth and reduces your carbon footprint.

What are the benefits of solar battery storage?

Solar battery storage provides several benefits, including energy independence, cost savings, and backup power during outages. By storing excess energy, you can ensure a continuous power supply even when the grid is down.

How can I prepare for an SCE outage?

Preparing for an SCE outage involves creating an emergency kit, staying informed through SCE’s communication channels, and considering backup power solutions like generators or solar batteries.

What causes SCE outages?

SCE outages can be caused by severe weather conditions, equipment failures, planned maintenance, or preventive shut-offs during wildfire risks. Understanding these causes can help you better prepare for potential outages.


Understanding and preparing for SCE outages is crucial for all customers, especially those using solar energy systems. With SCE’s commitment to supporting solar customers and initiatives like the Green Rate plan, transitioning to renewable energy is more accessible than ever. By staying informed and prepared, you can minimize the impact of outages and continue to benefit from clean, sustainable energy.

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